Neel Tengariya.

I used to take toys apart to see how they worked. When one broke for good, my dad brought me a new one. I didn’t know what to call that back then, and I just did what my heart told me to.

At Pataa, an Indian address app, we redesigned the product from the ground up, and the people using it responded really well. It solved a problem they had.

I worked at Warp, a freight company in LA, as its only product designer. I learned how freight operators work from the customers, from the company’s advisors, and by going to the warehouse to watch the teams do their tasks in person.

I designed Warp’s TMS, the transportation management software freight teams use to book a shipment, follow it on the road and sort out the invoice. People open its dashboard because something is late.

Early users told us a shipment showed “Overdue” but not by how much. Whether it’s two hours or two days late changes what someone needs to do about it.

On the TMS, I compared the same shipment against the customer portal, number by number. One comparison turned up a shipment count that came out three different ways.